intercom.com
Where they stand
Intercom.com has a basic foundation for agent-native infrastructure but lacks key declarations.
Two changes to move up a grade
- Declare agents.json with a canonical declaration of agents and their roles.
- Implement A2A discovery by publishing .well-known/agent.json.
Risk if they don't act
Intercom.com risks losing competitive advantage and potential revenue streams if they don't adopt agent-native infrastructure within 6 months.